Gateway Publishing Ltd
Frequently Asked Questions

Why am I being redirected to Chris Andrews Publications website?

Chris Andrews Publications Ltd is the UK distributor for Gateway Publishing Ltd therefore you will be redirected to their site to make your purchases and they will despatched your order to you.

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I’m having problems checking out

If you are having problems when checking out you can always call us on +44 (0)1865 723404 and we will be happy to take your payment over the telephone

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I don’t have a PayPal account

If you don’t have a PayPal account you can always call us on +44 (0)1865 723404 and we can take your payment by Visa or Mastercard over the telephone, or you can email us.

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Delivery times – how long will it be before my order arrives?

Most orders will be processed and despatched within 7 working days (providing the goods are in stock), but please note that your choice of shipping will determine how long it takes to arrive.

If your order is urgent or for a special occasion please contact us and we will do our best to despatch to you by return.

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How much is postage and packing?

Due to the increase in Royal Mail postage costs over the last few years, we have had to revise our postage and packing costs as below.

See below for details of our Limited Edition books

Postage/shipping on orders will be charged as follows:

Destination How Approximate time to deliver Cost
UK Royal Mail 2-3 days 25% of the order value
Europe Airmail 7 days 60% of the order value
Rest of the world Surface mail 2-6 weeks 60% of the order value
Rest of the world Airmail 10 days 75% of the order value

Matching Set cards & envelopes you will see that the postage and packing on these is calculated at a lower percentage than shown above

Address books due the the heavy weight of these to post you will see that these are calculated at the cost to ship the goods to you (rather than a percentage of the value of the goods)

Canvas print orders can take up 14 days to be processed as they are made to order. Also, they will need a signature upon delivery so please specify an address where someone will be able to sign for it.

Most orders will be processed and despatched within 7 working days, but please note that your choice of shipping will determine how long it takes to arrive.

If your order is urgent or for a special occasion please contact us and we will do our best to despatch to you by return.

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Courier charges for the Book of Sark Centenary Edition

Due to the value of this book courier charges will be quoted separately once you have advised us of your location.

Books will be sent via courier, will be insured, and will need a signature upon delivery.

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Courier charges for the David Shepherd 80th Birthday Archive Collection Book

Due to the value of this book courier charges will be quoted separately once you have advised us of your location.

Books will be sent via courier, will be insured, and will need a signature upon delivery.

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I can’t see the delivery cost in my basket?

On adding an item to your shopping basket, please choose the delivery destination carefully for each item.

  • We ask you to do this because the shipping costs are calculated when you add the item to the basket, not when you pay.
  • Note we can only deliver to one destination per order (see below).
  • Choosing the wrong delivery destination for an item might result in a delay to your order since we have to have enough payment to cover delivery.

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How do send to several different addresses?

Unfortunately, we can only deliver to the address that you specify when you pay for your order and we can’t process multiple delivery destinations for an individual order – but:

  • You can make several separate orders putting the address where we should send the item to in the NOTES section of Pay Pal
  • If it is a simple order for example: you order 2 calendars and want one to be sent to a different address please put this in the NOTES section of Pay Pal – or you can email us direct giving us the details and we can send for you
  • Or you can contact us direct and we’ll gladly assist you or make several separate orders.

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How can I find out how much my order will be in a different currency?

If you want to know roughly how much your order will be in your own currency – you can use the currency converter below, or you can do a search on ‘Currency Converter’ and use one of the results – or you can click here

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What are the last posting dates for Christmas?

To find out the last posting dates from the UK for your parcel to arrive in time for Christmas please click here

The last posting dates for Airmail items from the UK to:

Australia & New Zealand is 6 December
Japan / Canada & USA is 10 December
Europe is 13 December

  • Although we will do our best to send them out within 2-3 days of receiving your order we cannot guarantee that it will arrive in time.

If you order is urgent please do call us on +44 (0)1865 723404 and you can place your order over the telephone and pay by credit/debit card for next day delivery.

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Newsletters

If you subscribe to our newsletter please do not worry about being inundated with emails.

We send out a maximum of 4 emails a year – just to let you know when new products are available or to update you on what we have been doing during the year

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Terms & Conditions

Chris Andrews Publications Ltd provides access to its website where products may be purchased, subject to the conditions set out below.
Please read these conditions carefully before purchasing any products from the Chris Andrews Publications Ltd website. By using this website, you signify your agreement to be bound by these conditions.
These terms and conditions apply to members of the public using this site. Trade Customers should please contact us at Chris Andrews Publications Ltd direct for our Trade Terms.

Privacy

Please review our Privacy Statement

Our Contract

When you place an order to purchase a product from Chris Andrews Publications Ltd, you will receive an email confirming receipt of your order and containing the details of your order, your order represents an offer to us to purchase a product.

Minimum age for ordering

Chris Andrews Publications Ltd does not sell products to those under 18 years of age. If you are under 18, you may use the Chris Andrews Publications Ltd website only with the involvement of a parent or guardian.

Delivery of Products

Chris Andrews Publications Ltd aims to deliver all products ordered by customers as quickly as possible. Subject to receipt of cleared funds, we generally aim to despatch:
• within seven working days, if held in stock
Where we are awaiting the delivery of new titles, we will deliver these as soon as we receive the stock.

Confirming availability & price

We will make every effort to ensure the information contained on this site is up to date and accurate, but occasionally, a title may go out of stock between updates. As we process your order, we will inform you by email if any items that you order are out of stock (or not yet published – unless indicated on the website).

Prices

Prices on the product description pages of the site do not contain the ‘postage and packing’ element of your order. When the delivery destination is chosen on the ‘product page’ and the item added to your shopping card the postage and packing is calculated and this will be show on the item in your shopping cart.

(Therefore an item costing £5.00 on the product page once added to your basket with UK delivery selected will show as £6.00 in your basket).

VAT

Calendars & cards: are subject to VAT
Books: are zero rated

Customs Information

When ordering goods from Chris Andrews Publications Ltd for delivery outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country.
Any additional charges for customs clearance must be borne by you; we cannot predict what they may be and have no control over them. Customs policies vary considerably from country to country, so it is your responsibility to contact your local customs office for information on how to proceed.
Additionally, please note that when ordering from Chris Andrews Publications Ltd, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities which may affect your privacy.

Right of Cancellation

After we have accepted your order, you have the right to withdraw from the contract up to 7 working days from the day after you receive your order by giving us written notice of cancellation (European Directive on Distance Selling, incorporated into UK law by the Consumer Protection (Distance Selling Act) Regulations 2000). Notice can be given by post, fax or email to the address below giving a full reason for the return. Chris Andrews Publications Ltd will then refund your credit card for the price of the cancelled order within 30 days (see our Refunds policy). You will be responsible for the cost of returning the goods to us securely packaged in the original wrapping.
Chris Andrews Publications Ltd
15 Curtis Yard
North Hinksey Lane
Oxford
OX2 0LX
Tel: +44 (0)1865 723404 Email

Please note: we will not accept back goods that have been used and are not in mint condition.

Damaged in transit or defective items

If you take delivery of a Chris Andrews Publications Ltd package and the items have been damaged in transit, or are found to be defective, you should contact us in writing within 7 days of receipt so we can send you a replacement copy. You must also return the damaged/defective item(s) to us within 14 days.

Incorrect items

If we have sent you an incorrect item, please contact us either by phone, email or in writing and we will send you the correct item. You must also return the incorrect item, in mint condition, within 14 days and upon receipt of this we will despatch the correct item.
If you have ordered the incorrect item Chris Andrews Publications Ltd reserves the right to charge additional postage for sending out the correct item.
We also reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Chris Andrews Publications Ltd confirms it will issue a replacement.
These returns policies do not affect your Statutory Rights.

Refunds policy

When you return your item(s) to us, we will process the returned item(s) then notify you by email of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of your returned item(s) being received by Chris Andrews Publications Ltd, less the postage and packing element.
Please note: Chris Andrews Publications Ltd cannot generate refunds for items that were not purchased from our website but from third party sellers. You will need to contact any third party seller direct.

Refunds

We will check all items returned as damaged or defective. In the event that we find no fault, we reserve the right to not refund or to re-charge you for the item(s) if the have been refunded and to recover our fees and expenses from you.

Statutory Rights

For more information about your Statutory rights, please visit the Department of Trade and Industry’s Consumer Direct website

Alteration of service of amendment to the conditions

We reserve the right to make changes to our website, policies and these Terms and Conditions at any time. You will be subject to the policies of our Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Availability of the Chris Andrews Publications Ltd website

We will do our very best to ensure that access to the website will be uninterrupted and that transmissions will be free from error. However, this cannot always be guaranteed, due to the nature of the internet. Occasionally, your access to the website may be restricted or suspended to allow for maintenance, repairs, or the introduction of new facilities or services. We will always try to limit the frequency and duration of any such restriction or suspension.

Licence for website access

Chris Andrews Publications Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any re-sale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, re-sold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Chris Andrews Publications Ltd website or any of its partners without express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any public web page on the Chris Andrews Publications Ltd website as long as the link does not portray Chris Andrews Publications Ltd, its partners, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.
You may not use any Chris Andrews Publications Ltd logo or other proprietary graphic or trademark as part of the link without our express written consent. For further information, please read the section below relating to Trademarks.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Chris Andrews Publications Ltd, are responsible for all electronic communications and content sent from your computer to us and you must only use the website for lawful purposes.
You must not use the website for any of the following:
• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or re-use any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
• to cause annoyance, inconvenience or needless anxiety

Electronic communication

When you visit the Chris Andrews Publications Ltd website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your Statutory rights.

Intellectual Property Rights

All intellectual property rights including, but not limited to, all content included on the website, such as text, photographic images, graphics, logos, button icons, digital downloads and software, is the property of Chris Andrews Publications Ltd, its partners or its content suppliers and is protected by United Kingdom and international copyright laws. The compilation of all content on this website is the exclusive property of Chris Andrews Publications Ltd and its partners and is protected by United Kingdom and international copyright laws. All software used on this website is the property of Chris Andrews Publications Ltd, our partners or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without express written consent from Chris Andrews Publications Ltd. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without express written consent from Chris Andrews Publications Ltd. You also may not publish your own database that features any part of this website without express written consent from Chris Andrews Publications Ltd.

Trademarks

All Chris Andrews Publications Ltd logos that appear in publications and electronically (eg on the World Wide Web), are registered trademarks, and must not be used without express written permission from Chris Andrews Publications Ltd.
To request permission to use any of the Chris Andrews Publications Ltd logos, please contact us.
Chris Andrews Publications Ltd graphics, logos, page headers, button icons, scripts and service names are the trademarks of Chris Andrews Publications Ltd. Chris Andrews Publications Ltd trademarks may not be used in connection with any product or service that is not a Chris Andrews Publications Ltd product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Chris Andrews Publications Ltd.

Privacy Statement

We have provided this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our customer information gathering and dissemination practices for our website.
We may use your IP address to help diagnose problems with our server, to administer our website and to collect demographic information for internal purposes. Our website uses cookies to keep track of your details and your shopping basket during your visit and to store current session information.
In order to place an order with Chris Andrews Publications Ltd, you will be required to provide personal information. If you place an order via our website, we will maintain your information and order history with PayPal. This is used by us to fulfil your orders, and can be used by you to keep track of your orders. We do not keep credit card information on our server. Chris Andrews Publications Ltd will not share your details with third parties other than those agents and service providers used to meet your requirements.
Our website uses order forms for customers to request products and services. In addition to customer account registration information, we collect user contact information (such as an email address). For payment by credit card, we use the secure and safe payment services provided by PayPal. Any contact information we collect may be used to send orders to our customers or to contact customers when necessary. Any collected financial information may be used to bill customers for products and/or services.
We do not release any customer information to third parties who are not directly involved with the fulfilment of your order(s).
You have a right to apply for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies corrected please contact us.

Indemnity

You shall indemnify Chris Andrews Publications Ltd against all losses arising from or in connection with the breach by you of any of these conditions.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and take remedial action in any other situation where you breach these conditions.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your Statutory rights.

Contacting Us

Please use the following contact details to get in touch with us:
Chris Andrews Publications Ltd
15 Curtis Yard
North Hinksey Lane
Oxford
OX2 0LX
Tel: +44 (0)1865 723404 Email

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